To print: Click here or Select File and then Print from your browser's menu

This story was printed from silicon.com, located at http://www.silicon.com/

Story URL: http://networks.silicon.com/webwatch/0,39024667,39165634,00.htm

Easynet fixes email outage
10 days of trouble...

By Richard Thurston

Published: Monday 05 February 2007

Easynet has finally resolved a series of national email outages which lasted for 10 days.

Customers of the ISP's POP3 email services suffered downtime and delays from 23 January until last Friday. According to Easynet's status page, the issue was resolved at about 10:00(GMT) on Friday morning.

The problems were caused by a mail server configuration error, according a company spokeswoman. The spokeswoman added in a statement: "The configuration problem has been rectified. We will continue to improve the design of the mail platforms. No mails have been lost."

Despite the fact Easynet's status page describes the problem as national, the spokeswoman claimed "less than one per cent of our UK enterprise customer base were affected". She said typical downtime for affected customers was around an hour.

Richard Thurston writes for ZDNet UK