Anonymous

UK

SugarCRM Consultant

I think there are several issues to overcome to get companies to buy into an SaaS model.

First of all, they still want to be able to integrate their SaaS solution with the rest of their business systems and SaaS can make that more complex, particularly if the SaaS host offers the service but hides away the source code.

Secondly, more work needs to be done on strengthening standards on SaaS platforms, so that clients can be assured that backup and failover requirements meet their own internal standards.

Clearly if the specialist cloud providers can't get it right, the technology still isn't there.

I work for a SugarCRM customisation house. SugarCRM have a particularly good SaaS offering which is fully SaaS 70 compliant.

But even then, the bulk of our customers still prefer to host the solution themselves, where they have full control and can more easily customise and integrate the solution.