misceng

UK

retired

Customers would be better served if the suppliers were more aware of the law. Consumers would benefit from knowledge of the "The Sale and Supply of Goods to Consumers Regulations 2002" and "The Consumer Protection (Distance Selling) Regulations 2000" which can be viewed at
http://www.opsi.gov.uk/si/si2002/20023045.htm
and
http://www.opsi.gov.uk/si/si2000/20002334.htm

I recently had touble wih an internet purchase where these laws applied but the supplier's Terms and Conditions did not conform. It took action by Trading Standards to sort it out and they are still in contact (at time of writing) with the supplier to get them to comply properly with these laws.