By Martin Brampton
Published: Tuesday 31 January 2006
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Name
David
Location
UK
Occupation
Marketing
Comment
Try Ocado (Waitrose) - they mostly get it right but when they don't, they start from the position that THEY messed up not you. First they apologise and then they fix the problem (normally a refund for a missing or damaged item). If they can do it - why can't others?
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