Anonymous

London Bridge

IT Professional

It's a real menace - we banned and blocked IM throughout our organisation after it was used for 'harassment/abuse' by a couple of employees, but then our biggest customer insisted on us using it to communicate with them for global conferencing (which seems fairly pointless as they're a telco who could presumably host a telephone conference at zero cost, but there you go....)

So we're stuck with it for use with clients, but continue to ban its use for any other internal or external communication (enforced by using Cryoserver to track all use). IM seems to be where email was five years ago - it's used to communicate private, informal or illicit material with little fear of detection.