Capital One web banking service taken down

Capital One has managed to get its web accounts facility back online after an upgrade took the service down for over a week.

While the bank's homepage was still accessible the upgrade left credit card customers unable to access their accounts online.

Customers trying to log on and check their account details were met instead by a page saying the bank is updating that section of the site.

A spokesman for Capital One apologised to customers for the service being down and said the bank was enhancing the functionality of the site

"We have withdrawn this element of our service whilst maintenance and testing work is being completed. We expect this part of our service to return to normal in the near future," he said.

Customers were still able to access their account details over the telephone.

But one disgruntled Capital One customer who contacted silicon.com after being unable to access his account described the unavailability as a "disaster".

"I will be cancelling my card, that's for sure. If they can't keep their website up, I will lose all faith in their security and integrity," he said.