'Fears over web security' and 'slow purchasing processes' really put the Santa myth to rest once and for all as consumers get real about Christmas e-tail...
Published: 19 November 2001 16:45 GMT
Despite predictions that this could be the biggest ever Christmas for e-tailers, the online retail sector could lose as much as $13.5bn as consumers are turned away by bad customer services.
Research house Datamonitor has found that 69.4 per cent of online transactions this year were abandoned. Those customers who bailed out found the processing speed of purchases too long. They were also unhappy with shipping costs and suffered the usual security fears.
Analysts from Datamonitor said that in particular e-tailers need to move on from concentrating on investments in infrastructure and need to start thinking more about customer satisfaction.
But generally things are looking up. Last week, Nielsen NetRatings showed that in one week up to 11 November, online purchases were up 14 per cent. Even more impressive, the toys and games market witnessed a leap of 66 per cent on the previous week.
Key accountabilities: • Building and reporting accurately a pipeline of qualified opportunities • Quarterly accountability for new ...
As a proven service delivery manager you will work with 1-2 of our key customers providing the complex management of the end to end services against ...
Calling all C++ games programmers with 1-3 years experience and a published title under the belt.don't miss out on this opportunity, & just before ...
Agenda Setters 2009
Welcome to the ninth annual Agenda Setters poll – silicon.com's list of the top 50 most influential individuals in the technology and IT industries, from techies and CIOs to entrepreneurs and business leaders. Find out more in our latest special report.
Stories from the web...
Copyright © 2008 CBS Interactive Limited. All rights reserved. Top of page
Digg
Slashdot
Del.icio.us
Stumble
Reddit
RSS Feeds
Rob Bamforth Plenty of life ahead for RFID and NFC From waving your phone at shopkeepers to saving electrical workers' lives
Peter Cochrane Peter Cochrane's Blog: How the telcos could save themselves Doomed network operators could thrive with a bit of innovation