Philip Vanhoutte, Plantronics

Wiltshire

Managing director EMEA, Plantronics

The user experience you referenced in your article VoIP usage growing despite quality complaints, can be somewhat influenced at the consumer end. Despite varying grades of quality depending on the broadband connection, users can make the most of what they’ve got by using a headset that has been developed specifically for VoIP use.

A quality headset is a necessity (rather than an optional accessory) to an optimized VOIP experience for business life or home life; and until VoIP and broadband providers ensure a guaranteed service, users can choose to make the best of what they’ve got.