Antony Norris

London, UK

Lazy good for nothing

There is not a consistent quality yet, you know when you're talking to an Indian call centre down a VOIP line, and it's not just the accent. I use it when I'm abroad, but I've had many issues, disconnecting, single way audio, I certainly wouldn't use it to call other companies, only my own and home.

Why would I with a working phone system want to pay lots of money to replace half my phone system and an install fee when it already works. It would take years to recover the money saved on call charges to offset the install charge. Mobile phones not only make sure we are contactable when we are not at the office, it also makes the person calling aware that we are not at our desk so they wont get quite the same immediacy of service when they call.

It works for some businesses, but not all, just because it's the latest craze why does EVERYONE have to use it? I'm happy to leave it to BT and get the benefits once they are running it as standard.

But remember, when it goes down, it will go down in a BIG way!