Keith Neill

Epping, Essex

Accountant

Funnily enough, I am typing this while waiting to speak to someone at one of their call centres. After ten minutes on hold I eventually got through, only to be told I had come through to the wrong call centre and to be put back in the queue. And this after inputting my phone number into their system so they knew what area I was from ....

The real problem with NTL is that the product (in my case broadband and phone lines) is great once it is installed and working, but if you have a problem or want to talk to someone about a bill, problem etc., well forget it! And I won't bother going into the nightmare I had actually trying to get everything installed in the first place.

ps just spoken to another call centre (again the wrong one), and I have had the problem explained to me. Apparently their system has a problem with my STD code (01992), but if I type in a bogus phone number starting 0207 I will then be routed through to the correct call centre for my area. I am currently on hold again ....