BT plumps for BPO 'X' factor

BT has extended its outsourcing deal for the running of its financial reporting systems with tech services company Xansa for another six years.

The BPO contract is worth £128m and will run until March 2014, and will see Xansa continue to provide various internal financial services for the telco.

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These include finance and accounting systems, transaction processing, financial reporting and payroll services.

Xansa will provide the services through its UK-based service centres and via offshore operations in India.

BT and Xansa have worked together for around 20 years and the new agreement is seen by the telco as the most cost effective and efficient way of bringing increased automation to its financial systems.

Andrew Kemp, group director of reporting, planning and analysis for BT, said Xansa has an in-depth understanding of BT's business and will provide the flexibility to allow for any business change.