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Oftel has announced that the directory enquiry service, worth £175 million last year, will go under review if customers want greater choice.
Published: 22 November 2000 18:49 GMT
The telecom regulator will consult consumers in a bid to discover if opening the market, as has happened in other European countries, will lead to a greater number of alternative services for the consumer.
The range of options available to Oftel, including scrapping the 192 number or adding new prefixes alongside the existing one, look set to be revealed by a MORI conducted survey.
Jo Hamilton, a spokeswoman for Oftel, said: "I can't say it would mean a cheaper service, but the net effect of competition usually drives costs down"
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