But expects savings from intelligent routing...
By Tony Hallett
Published: 18 September 2003 17:11 GMT
Financial services company Swinton has chosen Kingston Communications for a £3m, three-year telecoms contract.
The aim is to reduce outbound call costs and better handle inbound services such as 0800 numbers.
Adrian Hazeldine, Swinton director of IT and business change, said in a statement: "By switching to Kingston's carrier pre-select service we will cut outbound costs by up to £250,000 a year."
Swinton has around 330 branches across the UK and the technology it will take advantage of will allow calls to be routed to branches nearest to a potential customer - assuming they are calling from a land line.
Swinton gets most of its new business over the phone and has around 1.1 million insurance policyholders.
Main duties * Consistently build and develop New Business pipeline through outbound calling to prospects. Leads and opportunities from procured ...
Prospects will be identified from a variety of sources including both internal and external database lists and inbound sales enquires. You will ...
Duties: To handle inbound and outbound calls to and from delinquent customers across a variety of clients in respect of the repayment of their ...
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