Anonymous

South

Consultant

Duhhh! Given decent bandwidth (which he predicts!) why am I going to "walk" up to a virtual person and deal with them when I could just use desktop to desktop video using my webcam or even mobile phone camera and talk to a real person???
Oh yes, because the "virtual person" will really be an AI program that will understand and answer my questions, finally routing me to a real person when it fails to satisfy me! In your dreams! If I'm dealing with some AI based FAQ - why does it need to have the added complexity of pretending to be a person?
What is this person smoking??