By Natasha Lomas
Published: Friday 11 July 2008
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Name
alan
Location
London
Occupation
IT Consultant
Comment
I spent an hour in the queue outside the O2 shop in the City only to be told eventually that they had run out of the 16Gb models. They also said that manual transactions were taking place which caused massive disruption to everyone outside - people left really dishartened - no disruption of service pah - I would say 20 mins for 1 transaction is a major disruption from the customer perspective. By the time I left the queue was still very long and they were taking a half hour per customer - absolutely shocking.
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