By Peter Cochrane
Published: Thursday 07 February 2008
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Name
Simon Allen
Location
Hertfordshire
Occupation
A Voice Man since 1979
Comment
I agree that we will have to wait a long time. Largely because the banks hold all the 'levers'.
One of the reasons that comms broke open so easily was because it could be turned into a commodity. The customer holds the mobile phone or the fax machine in their hand and can control it's use.
But, in banking, the customer only has a piece of plastic and some papers - everything lies within the bank's physical premises. We have no access other than through our own bank and they have done extremely well at all doing near enough the same thing .
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