Anonymous

Bracknell

IT Security COnsultant

I use the scanning system all the time. I agree the technology is slow to respond to movement so I can see how people end up never being in the correct position. On Monday I came back through T4, went into the IRIS scanner as usual, but there was an error message on the screen ( a windows error of sort) - it still tried to scan me, I heard the comforting 'shutter click' which is usually an indication that all has worked, it then failed to open the doors and then asked me to try again , this time on the lowest of the three scanners - I am 6 feet 1 inch, so that is difficult to do - eventually I had give up and join the queue - Oh and no-one was on hand to help me or, more importanly, REBOOT the system! Pathetic.