Anonymous

California

Sales

I signed up for Iris right when the office opened at Terminal 1 heathrow departures. Prior to this I also had been using Fraport's similar system for immigration.

The UK system has it's quirks... but it does work. I've realized now that only ONE eye needs to be seen by the system for it to identify. Having a fixed zoom/camera system was not the smartest thing as I do always dread someone in front of me doing their limbo dance. I've found you need to stick your face right near the camera to get it to activate and right away step back quite a bit. The further you are back the more reliable it seems to capture the iris(s) quickly.

Onto the Fraport system. Being German they want to make sure only people who know what it is can even get in the booth. Your passport is scanned to even open the entryway. Once in. The retinal scan requires you to put your face close to the unit and IT does the rest. Resulting in a good scan in 2-3 seconds. No dancing no squirming.

Either the Home office/UK immigration needs to switch to a different imager OR *ban* people who can't get a scan. Right now the system also takes more than 1 min to tell the user to "Go away" and use the regular line.... By that time those waiting could have gone through the regular line as you pointed out.

Needs work - but it's a start.