
SMS 4 CRM
By Jo Best
Published: 12 October 2004 11:35 BST
Vodafone is hoping to tap the success of text messaging for business, taking the wraps off software designed to let businesspeople send SMS from their desktop.
With the UK sending over two billion texts every month, according to the Mobile Data Association, Big Red is giving the software away free to encourage companies to make more use of the messaging service.
The desktop texting package, Vodafone Text Centre, is compatible with Microsoft Outlook and IBM Lotus Notes, with the texting facility sitting in a user's email inbox menu. Vodafone is hoping the tool will encourage its customers to use SMS as CRM, as well as inspiring bosses to use text messaging to set up alerts for impending appointments and or new emails.
Text messages sent using the software will cost the standard 10p, with replies being either sent to a nominated phone or straight back to the user's inbox.
While SMS is still proving to be mobile operators' cash cow in terms of data services, which brought in over 16 per cent of Vodafone's revenue in the last financial year, service providers are still hoping to squeeze more money out of the messaging medium.
Like Vodafone, other operators including BT have turned their attention to static texting. Analyst group Frost and Sullivan predicts the market in landline texting alone will grow between 15 and 20 per cent per month, with a similar increase in subscriber numbers.
Sounds neat and much easier than pecking at one's ...
Richard Gallafent
Richard, you didn't consider typing 'text centre' ...
Ruprecht
Gret response from a confirmed silicon.com reader....
Richard Gallafent
We've been using Kapow (http://www.kapow.co.uk/) f...
Lucy Davies
A global media company require an exchange specialist urgently. There are migrating from exchange 2003 to another exchange 2003 environment. They ...
Word, Excel, PowerPoint - Microsoft Exchange, Outlook and SMS - Key business applications, including core savings, lending, imaging and branch ...
The products you will be training sales staff on are messaging, web security & data leak prevention. Technical Trainer required for security software ...
CIO50 2008
The silicon.com CIO50 2008 profiles the most influential and innovative tech chiefs in the UK across all industries and organisation size, from the biggest FTSE100 companies to high growth dot-com start ups and the public sector. The list was voted on by the UK CIO community and a panel of experts. Find out more in our latest special report.
Stories from the web...
Copyright ©1995-2008 CNET Networks, Inc. All rights reserved. Top of page
silicon.com Inbox: iPhone ad, red boxes, wi-fi piggybacking, sci-fi thinking "The more machines think, the less humans bother to think"
Peter Cochrane Peter Cochrane's Blog: Why your broadband's so slow Don't be so quick to blame the ISP