You are here: silicon.com > Networks > Mobile & Wireless

Mobile & Wireless

Orange fixes network outage

Claims only a "small number" of customers hit...

By Andy McCue

Published: 10 December 2003 16:15 GMT

Mobile operator Orange has fixed a network outage that left some of its customers unable to make or receive calls between Tuesday afternoon and Wednesday morning.

Although there have been varying reports about the extent its network was affected by the fault, Orange maintains only around six per cent of its users were left without coverage.

An Orange spokeswoman told silicon.com a "small number" of customers were hit by the network failure which left them unable to use their phones between 3.43pm yesterday and 7.30am this morning.

“Engineers and those of our suppliers established the cause of the fault and worked to restore normal service as soon as possible," she said. “Orange is committed to offering the best customer service and we very much regret any inconvenience.”

One customer, who wished to remain anonymous, told silicon.com she lost Orange coverage on Tuesday evening.

"It was really annoying because me and my flatmate both use Orange and we don't have a landline, so we couldn't make any calls," she said.

  1. Zones
  2. Management
  3. Networks
  4. Software
  5. IT Services
  6. Hardware
  1. Verticals
  2. Public Sector
  3. Financial Services
  4. Retail & Leisure

Read and write about internet access at the airports of the world at atlarge.com.

Natasha Lomas Exclusive: Jimmy Wales on what's next for Wikipedia Why Wikipedia needs geeks and why a life unplugged is unthinkable

Peter Cochrane Peter Cochrane's Blog: United breaks guitars? Customer service has changed forever


  • Jobs
Desktop Support - 18 - 25k - Warrington

Hands on experience with fault finding and fixing with Blackberry phones and 3G users. Fault finding and fixing for broadband users will be expected ...

ITIL Team Leader

Backups and restores o Understanding of backup tape management o Knowledge of VERITAS backup and restore tools Blackberry o Set up and ...

Business Support Analyst

Available as a simple workstation or as an integrated application suite, the Fidessaand Fidessa LatentZero product suites are built on the clear ...

Agenda Setters 2009
Welcome to the ninth annual Agenda Setters poll – silicon.com's list of the top 50 most influential individuals in the technology and IT industries, from techies and CIOs to entrepreneurs and business leaders. Find out more in our latest special report.





Quick Sitemap Links: