You are here: silicon.com > Networks > Mobile & Wireless

Mobile & Wireless

Orange fixes network outage

Claims only a "small number" of customers hit...

By Andy McCue

Published: 10 December 2003 16:15 GMT

Mobile operator Orange has fixed a network outage that left some of its customers unable to make or receive calls between Tuesday afternoon and Wednesday morning.

Although there have been varying reports about the extent its network was affected by the fault, Orange maintains only around six per cent of its users were left without coverage.

An Orange spokeswoman told silicon.com a "small number" of customers were hit by the network failure which left them unable to use their phones between 3.43pm yesterday and 7.30am this morning.

“Engineers and those of our suppliers established the cause of the fault and worked to restore normal service as soon as possible," she said. “Orange is committed to offering the best customer service and we very much regret any inconvenience.”

One customer, who wished to remain anonymous, told silicon.com she lost Orange coverage on Tuesday evening.

"It was really annoying because me and my flatmate both use Orange and we don't have a landline, so we couldn't make any calls," she said.

  1. Zones
  2. Management
  3. Networks
  4. Software
  5. IT Services
  6. Hardware
  1. Verticals
  2. Public Sector
  3. Financial Services
  4. Retail & Leisure

Read and write about internet access at the airports of the world at atlarge.com.

Peter Cochrane Peter Cochrane's Blog: How the telcos could save themselves Doomed network operators could thrive with a bit of innovation

Peter Cochrane Peter Cochrane's Blog: Facebook saves teen from prison Another unexpected impact of social networking


  • Jobs
Broadcasting Switchover Fault Manager

Provide an escalation route for fault resolution, liaising appropriate technical teams and suppliers as required. Co-ordinate fault resolution ...

Sun Solaris Fault Management Engineer - Contract - Thames Valley

I am seeking an Infrastructure Engineer who has a strong background in Solaris Fault Management. The engineer will have a minimum of 3 ...

IT Support Engineer Linux Systems Support (Telecoms)

At some point shift work will also be required to provide extended hours coverage. This will involve incident management and fault diagnosis, systems ...

Agenda Setters 2009
Welcome to the ninth annual Agenda Setters poll – silicon.com's list of the top 50 most influential individuals in the technology and IT industries, from techies and CIOs to entrepreneurs and business leaders. Find out more in our latest special report.





Quick Sitemap Links: