
Converged network brings flexible working
By Tim Ferguson
Published: 19 October 2006 16:15 GMT
Alliance & Leicester has announced a deal with BT to implement a new telecommunications infrastructure.
The telco will bring together the bank's voice and data services onto a single, converged network. This will allow branches and call centres to communicate using voice over IP and enable employees to work in teams from disparate locations.
The bank's CTO, Darren McKenzie, said the network will also improve customer service - on the internet, via phone or in person - through faster processing of customer calls and quickly bringing customers into contact with the most appropriate staff members.
In addition the new infrastructure will provide a platform that can easily "take on all new technologies that customers expect", McKenzie told silicon.com.
BT will first take over the running of existing systems, on 1 December, while the implementation of the unified infrastructure will take place throughout 2007.
Business Analyst, IT Architecture, Strategy, Banking, London. Our client is transforming IT architecture and business processes and the need is for a ...
Provide Storage design for the Storage infrastructure to be used in BT data centres for hosting internal applications Provide technical Storage ...
This job has the following key responsibilities: Responsible for the roll out of the implementation plan to the branches and operational centres ...
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