Karen Challinor

UK

staring at clouds

sadly the delivery of public services via the internet is usually used, not to empower the public with access, but to keep the public at arms length when they get frustrated at not being granted access

for a rather silly example, if your benefit cheque doesn't arrive and it will take six weeks to sort out you are liable to be a bit miffed but there will be no one to complain to, just a form to fill out

universal access is a laudable aim but there will always be those who for some reason or other will slip through the cracks and will not have access so some alternative will always need to be provided

although it will prove to be an excellent way of getting the junior public service employee headcount down