Lionel A Smith

Fareham. Hants.

Retired but still busy.

The following was extracted from first post because of connection difficulty testing if there was a post length limit (I tried to send at least 10 times).

It is all very well offering faster speeds to those who can afford it or need it but why should others not receive a reliable basic service. I dare not do on-line banking and remote access to computers at base is out of the question.

Customer support try to blame the users system with favorites being Vista, routers or anything else on their prepared lists of answers. When my connection drops out my internal wireless network continues to work fine but according to CS the outside modem connection is fine. Go figure. The fact that this is a very intermittent, although frequent, phenomena makes it all to easy for CS to blame anything but their networks.