Lionel A Smith

Fareham. Hants.

Retired but still busy.

I am with the UK's cable INTERNET provider (but not for much longer if things don't improve) and am having an awful experience. I am not alone as recent discussions with other parties have shown.

The connection continually drops out which has caused me trouble when carrying out on-line transactions having authorized payment and then been left without access to the goods I have just purchased because the dropped connection prevented full authorization from completing.

I have suffered excruciating periods when trying to download software updates. One recent experience was an 80MB patch that took 4 hrs to arrive and I had to re-initiate connection with the vendor's server several times. This was a second attempt as something went wrong with the first download this only being evident after completion.

I also have to repeatedly log in to my ftp account during any update session which is very frustrating. At times I have resorted to my dial up connection because although slower at max it is more reliable. Having faster speeds is no good at all if a connection drops near the end of a transfer which often require starting all over.

PS. This is a second attempt to send this as my connection dropped during the process and it was lost. I have got into the habit of copying posts into a WP as fall back as rewriting is so time consuming. This problem really needs sorting.

PPS. A third attempt!

PPPS. Attempt #4. This is getting silly but it is one of those times of the day!

PPPPS. At this point I give up counting.