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Broadband & ISPs

By David Meyer

Published: Monday 17 March 2008


Name

Guy Reynolds


Location

Letchworth, UK


Occupation

IT manager


Comment

Basically ISP have been hoist by their on patard.

For years they have been over selling their products: 8M download speeds and unlimitited bandwidth, and under investing in infrastructure. They have got away with it because their customers have never had the services available to them that required this level of performance. Now that such services exist they are starting to feel the pinch and cry foul.

Unfortunately our contract laws in the UK seem to be weighted in favour of suppliers rather than customers, thus if what is predicted comes to pass many subcribers will find their ISP chaning contract terms in mid contract leaving them with something less than they orginally purchased.



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