Chris Goodman

Fareham

Advisor

This is great thinking but, as a Tiscali unbundled phone line user I would prioritise provision of a quick and easy means to report a "dead line" fault.
At present one has to phone (using the "dead" line?) a premium rate number that is also the technical problems helpline.
I recently spent 32 minutes on hold a mobile phone to get an answer and eventually managed to explain that my phone line was dead. I was then given another premium rate number to call which had me on hold for 27 minutes to get another call centre operator with pronunciation problems. Took several minutes to get the message across that my phone line was dead.
All in all it cost me a lot of pounds to report a line fault.
At BT it is a simple freephone number and they re-route incoming calls to a mobile number for free until the repair is completed.
So come on Tiscali, lets sort out the basics first.