By Gemma Simpson
Published: Tuesday 03 July 2007
Email story to a Friend | Report Abuse
Name
Roger Huffadine
Location
Worcester
Occupation
Retired [again]
Comment
I've been a communications and computer expert for 40 years and have never seen such a mish mash of POOR customer service as that which surrounds broadband. Two weeks ago I spent over 8 hours unravelling the mess left behind after a friend had complied with the instructions from the Orange technical help desk. The 'lineone' box had no configuration and Windows had, eventually, to be re-installed. I spend around 4 hours a week on support for friends and friends of friends. If I charged I could make a small fortune.
I have had an Orange CSR change my broadband login...
Mark Brett
I've been a communications and computer expert for...
Roger Huffadine
"... new advances in broadband technology appear t...
Simon
Talk Talk are also the pits! My service was suppo...
Sue Stockdale
Ah, Simon in Cumbria. How right you are.
Sadly,...
Ralph
I connected my daughter to Orange 'free' broadband...
Andrew Davies
Agenda Setters 2009
Welcome to the ninth annual Agenda Setters poll – silicon.com's list of the top 50 most influential individuals in the technology and IT industries, from techies and CIOs to entrepreneurs and business leaders. Find out more in our latest special report.
Copyright © 2008 CBS Interactive Limited. All rights reserved. Top of page
RSS Feeds
The Round-Up The Weekly Round-Up: 03.12.09 'Ere guv, you'll never guess who I had in the back of my cab the other day…'
Stuart Roberts Shared services - how to get it right in your business Recession boosts uptake