Mark Brett

LONDON

N/A

I have had an Orange CSR change my broadband login details. I sent 3 emails to the exec office and had delivery reports back but they did nothing. I only managed to get to talk to some one high up in the CAT department when I sent an e-mail to a person who is very high in the ranks. he got a person to ring me who is head of the cat team in the Leeds call centre. He said he would look in to this and so I called him a month later only to be told that they are unable to trace who changed my pass word.