By Will Sturgeon
Published: Friday 23 March 2007
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Name
Anonymous
Location
UK
Occupation
Engineer
Comment
Having had both Virgin ADSL and Telewest cable, I can tell you that Virgin's CRM problems have been inherited from TW. Virgin ADSL's customer support was very good and TW has always been awful, especially their billing dept. I've found reliability to be very good with both services.
It will take Virgin a long time to sort out the CRM issues with TW and NTL. In the meantime customers should use the problems as leverage to get a good discount.
I've been with NTL:Telewest/Virgin Media for nearl...
Paul Challis
My Virgin set top box went down on Tuesday, probab...
Guy
The sevice is geting worse, they have less channel...
Keith Yorkston
Having had both Virgin ADSL and Telewest cable, I ...
Anonymous
I'm a Virgin customer (10MB Broadband, 2 phone lin...
Mark Hodgson
I've been an NTL customer for many years and my ma...
Bryan Smith
I have been a telewest customer for years. I find ...
Anonymous
I have been a NTL customer for the past 7 seven ye...
Anonymous
I emailed Virgin to complain about the lack of Jac...
Mathew
Virgin's customer support is dreadful.
I ordered...
David Caddick
My advice to all those Virgin customers....DON'T e...
Bob Nicholas
having been a cable customer since C&W first broug...
Tim Want
For me,TW service has been great. And the broadba...
Rchard Sarson
I, too, am disappointed with the Sky-Virgin spat a...
Carl Young
I have only been a NTL/Virgin customer since Janua...
Patrick Walker
Am I really the sole exception? Our Virgin broadba...
Ian Burley
I have also been with Telewest/Blueyonder for some...
Anonymous
I've had SKY in the past but have been with NTL/Vi...
Anton Robinson
Having been a cable user paying for NTL's top broa...
Derek White
When Virgin lost the Sky Channels I was thinking t...
Anonymous
For anyone thinking of moving to Sky, you're jumpi...
Anonymous
As far as I am concerned VM have done the right th...
John Hanton
Sky are just as bad! I spent nearly 3 hours trying...
Nick D
My nightmare with NTHell / VM started on 06/06/06 ...
Anonymous
I have been with Telewest for the last 8 years, fi...
David Allcock
I use to admire and respect the Virgin brand. But ...
Anonymous
Virgin withdrew from the Sky negotiations because ...
Ray Winter
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