Paul Challis

Peterborough

Software Engineer

I've been with NTL:Telewest/Virgin Media for nearly 7 years. In the begining they had a few issues with their broadband offering, but in the last 5 years it's been fantastic. I telework from home, and use my 10Mbit broadband service constantly during the day, and often in the evenings, with no Broadband issues whatsoever. I've not had to call Virgin customer services yet, but never had any problems getting hold of NTL in the past. Unfortunately the situation with SkyB has just given everyone an excuse to blame Virgin/NTL for a problem which I believe all large companies suffer from, poor or lacking customer service. Even though we've lost the Sky channels, I won't be changing to SkyB, one reason is cable broadband, and the other is there's more to life than watching TV!!