By Will Sturgeon
Published: Friday 09 March 2007
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Name
Anonymous
Location
UK
Occupation
Marketing Technology Manager
Comment
Do we all still love branson then?
As a self made man who portrays honesty and integrity, The Virgin brand always creates customer confidence and happy to purchase or puchase from.
Then they go and merge with probably one of the worst customer service based organisations, and then to top it all off, instead of hiding behind the NTL name which nobody expects anything from anymore, plaster their own brand over it.
As the report suggests, people expect more from Virgin and if its not delivered and delivered fast, Virgin will soon become synonomous with the same loathing as NTL had.
What can I say richard, love the marketing, love the hype its just the company you chose to get in bed with stinks
I don't see how 'higher expectations' would explai...
Anonymous
I left NTL as soon as they became Virgin Media bec...
Rob
Do we all still love branson then?
As a self ma...
Anonymous
Well I have complained to Virgin via web before wi...
Anonymous
You have to admire Brason> I wish I had just a fra...
Andrew Lewis
My experience of NTL broadband is generally good, ...
Anonymous
My ping to gaming servers has be awful since virgi...
Richard Pike
From what I can deduce from Virgin, they appear to...
Anonymous
That's a smokescreen. VM will have a massive numb...
Anonymous
No, there will not be an increase of complaints be...
Ruth
Just spent 20 mins waiting on the phone to add an ...
Chris England
Terrible Service, i spent an whole hour waiting,ta...
Suzanne Donaldson
Terrible Service, i spent an whole hour waiting,ta...
Suzanne Donaldson
I have spent two weeks trying to cancel the contra...
Anonymous
Hello Will
There are still huge problems at Vir...
Anonymous
I have had the most awful service from Virgin Medi...
Caroline Day
Appalling appalling appalling. Whoever told Virgin...
Alexandra Fullerton
We won't even bother with Virginmedia tv as it is ...
julia didriksen
Ever since Virgin took over, the service has gone ...
charles johnston
I too have received a terrible service from VM. I...
Anonymous
I have had an awful time of it with NTL/Virgin. I ...
Anonymous
Well it has been a few weeks now and absolutely no...
Gary
Dear Sir/Madam,
I am writing to express my comp...
Anonymous
The customer service a Virgin Media is absolutely ...
Anonymous
My opinion of Richard Branson has changed somewhat...
Anonymous
The customer service a Virgin Media is absolutely ...
Anonymous
Ripped off again. Previously upgraded to best pack...
daren
I signed up with NTL for broadband 3 years ago whe...
Malcolm George
I have been trying to contact Virgin Customer Serv...
Anonymous
When I was with NTL it was a good company with goo...
Mary
virgin media customer services is a complete joke ...
Anonymous
Why do you fall for this expectation management sp...
Anonymous
ANYBODY THINKING OF JOINING VIRGIN MEDIA BEWARE V....
Anonymous
What is going on at Virgin Media?? I have been pho...
Anonymous
Virgin Media has been providing a totaly unaceptab...
Andrew Britsch
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