By Andy McCue
Published: Monday 13 November 2006
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Name
Matt H
Location
S-O-T, Staffs, UK
Occupation
Snr Web Developer
Comment
I don't mind paying for Technical Support... IF:
a) I get through in a timely manner and my problem gets resolved quickly.
b) The person on the end of the phone can understand english.
c) The person on the end of the phone can speak english.
d) The person on the end of the phone knows what a computer and broadband connection is.
e) The person on the end of the phone can answer simple questions that are not listed on their cheat sheet of standard responses.
f) The ISP actually gives me what I'm paying for.
For those who are interested..... I'm an NTL Customer with no BT Line so I don't have the option to change provider unless I pay out £170 for a line!!!!! Luckily, my broadband connection is pretty stable.....
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