Richard

UK

Angry BT Customer

How many have trouble-free broadband?

A disturbing number of people seem to have endless problems with their broadband services: ISPs blaim BT; BT blaims ISPs; customers lack service.

Often, the "local loop" is in poor repair so even "local loop unbundling" will not resolve the problems.

Somehow, BT needs to improve the maintenance of its local network: We've often been assured that our phone line is testing OK, even when the BT cables are broken!

Until "broadband" reached our village, we had reasonable dial-up internet speeds. Since then, the speeds have dropped to less than 28.8kbps. We've now discovered that without telling us, BT had suddenly connected our phone line to a line sharing device, halving its capacity. (But still charging the full rental!)

Despite all EU and UK regulations, BT staff insist that their phone lines are for speech only, and are not required to carry internet traffic.