William Shaw

Moray North East Scotland

Driver

I decided to try bt fusion but I wish now I hadn't bothered. I've had nothing but problems with the customer services, billing, technical help. The problems seems to me that the staff concerned have not been properly trained in the fusion setup, nobody seems to speak to each other and when I have a complaint you never get back to the same person and you have to repeat the whole sordid story again they don't seem to bothered.

For example I received my phone and hub in december but as I decided to keep my existing number I had to get a pac code from my previous network which I duly did passed it on and surprise surprise nobody did anything about it but still had the cheek to bill me for december even after they told me I would get a discount.

Another thing was when I first contacted them about the fusion product and gave my details all of a sudden my name had changed to Mr CONTACT and when I enquired to whom they were referring It was pointed out to me that it was indeed myself they then said they COULDN'T change it. I could go on but what's the point you never get to speak to whose in charge anyway.