Anonymous

Cheshire

IT PR

Hey, at least Paul could pay. NTL have managed to rack up a nice debt for me by failing to claim money from a live and active direct debit on my account. Despite my best attempts to get the to take the money, I remain in debt to them.

They even set up an unauthorised new direct debit when they thought that me changing my name through marriage might be causing the problem. Erm, hello, why has no one else had that problem when I still haven't got round to telling everyone? They didn't even manage to collect money from the new one!!

Apparently their billing/payment collection system omits to take payments. Apparently, 'it just does it for no apparent reason' was the shrug off!! When I questioned the this was pretty bad form from a software program and shouldn't it be investigated with the provider, was again brushed off. WTF!

I had my broadband disconnection arranged for three days ago. At 10pm last night it was still working fine. The most helpful customer service agent I have spoken to, last night told me to keep using it while it's still there and I won't get charged! Bargain! He also told me to request copies of all of my records on their files so I can take it further. I didn't know I could do that - thank you kindly!