By editorial@silicon.com
Published: Friday 12 October 2001
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Name
Anonymous
Location
Loughborough
Occupation
IT Specialist
Comment
I have complete empathy with Pauls letter. I have been with NTL since day one and experianced the long queues and incapable support techs, after costing me an outright failure on an OU Course (let alone 12 weeks of life wasted) I have come to the end of my tether and cut them loose...
Three times they asked me why I was leaving... do they really need to ask.. at least one of the people I spoke with when cancelling one of the services expressed some concern and even said don't blame you for terminating the contract..
Remember NTL. we are the customer, we pay your wages... or should I say PAID!! stop promising what you can't deliver..
Actually, I find NTL most helpful and good value, ...
Mark Baldwin
I have complete empathy with Pauls letter. I have ...
Anonymous
I second that, chuck AOL in the dog pile with them...
Michelle McClellan
Hey, at least Paul could pay. NTL have managed to ...
Anonymous
That letter is the dogs b*ll*cks .Well done .I wil...
alan jones
Well, I've had NTL broadband for over a year, and ...
Samir Talwar
Fantastic! I'm glad I'm not the only one, sadly I ...
Simon Mitchell
Don't just shout at them, sue them!
Well, take th...
Chris Boote
My installation was done efficiently and on time, ...
Dave Fletcher
I totally agree with Paul, I had been a happy cust...
Anonymous
Couldn't have said it better myself!
jo d-d
I agree NTL provide a terrible service.
I go ba...
Anonymous
Glad to see that someone has finally written a let...
Anonymous
Ecellent!!! what do we expect from a company that ...
Anonymous
What a fantastic letter Paul, well chosen words bu...
Carole Haddad
This is, BY FAR, the best piece of literature I've...
Anonymous
They were supposed to install us on Saturday (26th...
Anonymous
Christwhat have i done.
I've recently had broadba...
Kevin Sartin
I cancelled my service within the 7 day cooling of...
Anonymous
Paul your spot on mate good on you!
Alan Thomas
Having worked in 'customer avoidances' I can only ...
darryl
Lamentably, they are as bigger bastards in the fle...
Elaine Wilson
Totally agree with everything said - DO NOT sign u...
Michael Wells
How bad can a company's service get and still surv...
John Michalik
i have to say in defence of ntl that some of the e...
Anonymous
We inherited NTL thanks to Cambridge Cable, so you...
Emma A
I'm now enjoying a similar relationship with Tisca...
David Burdon
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