By Tony Hallett
Published: 7 December 1999 17:41 GMT
KPNQwest, the joint venture between KPN and Qwest which operates a high-capacity pan-European network, explained how a fishing trawler severed one of its two cross-channel cables, leading to 11 hours of downtime.
The boat sliced through the submarine connection at about midday yesterday - an event that was all the more serious because a similar accident ruptured the company's other cross-channel link last week.
A KPNQwest spokesman said the company is re-routing traffic through the US as a stopgap measure.
The recently floated company is now in negotiations with customers, and said it is discussing possible compensation on a case-by-case basis.
KPNQwest plans to run one of its upcoming cables through the channel tunnel.
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