Oftel forces BT explanation over Calls and Access

BT has today had to submit details on how it plans to resolve problems with its Calls and Access service for ISPs.

Oftel, the UK telecoms watchdog, had issued a second provisional order against the telco, after a series of complaints from ISPs including LocalTel and NextCall.

But BT filed its documents with the regulator this morning as the deadline for its official response expired. Oftel will now examine the information submitted on how BT plans to resolve technical issues with its billing system, and assess whether its plans are in line with the watchdog's expectations.

A spokeswoman for the regulator said: "Any action we take will be determined by the information we have received today. But we do know that BT installed their new computer system that they believe will resolve the problem on Saturday [28 November]."

David Edmonds, director general at Oftel told Silicon.com: "We will announce a decision in around a week about the progress BT has made against targets in the second provision order."