You are here: silicon.com > Networks > Broadband & ISPs

Broadband & ISPs

Tempo suspends screaming.net CDs to fix teething troubles

By editorial@silicon.com

Published: 16 September 1999 12:07 GMT

Tempo has announced it will temporarily suspend the issue of screaming.net CDs until it has eradicated technical problems from the service.

Screaming.net has been beset with problems since its launch four months ago. Localtel, the telco behind the ISP service, filed several complaints with Oftel over defects in the transition process from BT phone lines, with many consumers being cut off for up to 33 days. It was also not being provided with adequate information to bill customers, leaving up to 30 per cent of them being billed by both operators.

Oftel has now issued a provisional order to BT, and in an effort to regain initial momentum, screaming.net has upgraded the system to make it easier to access and quicker to use.

Tempo says its decision not to issue screaming.net CD-ROMs throughout its stores as of 9 September, for an unstated period, is to help it get the service for existing customers running smoothly while it irons out remaining problems.

  1. Zones
  2. Management
  3. Networks
  4. Software
  5. IT Services
  6. Hardware
  1. Verticals
  2. Public Sector
  3. Financial Services
  4. Retail & Leisure

  • Jobs
NOC Support Engineer – Telco – Docklands – To 35,000 + Package

COMPANY - Tier one telecom carrier looking to hire a Customer Support Engineer for their Data team in the Docklands area THE PERSON –5 years ...

Service Delivery - Problem Management Manager

This includes channel integration of selected services with operators, as well as service transition and ongoing service production operations and ...

Technical Support Engineer (ADSL, TCP/IP, ISP, DNS, SMTP) - Buckinghamshire

Proven experience of working within a desk support capacity is equally important.Desirable skills will include:Knowledge of BT wholesale practice and ...

Agenda Setters 2009
Welcome to the ninth annual Agenda Setters poll – silicon.com's list of the top 50 most influential individuals in the technology and IT industries, from techies and CIOs to entrepreneurs and business leaders. Find out more in our latest special report.





Quick Sitemap Links: