NTL apologises and claims a fix for email woe

NTL has reacted to coverage on silicon.com about problems with the company's email services which has seen users struggle to send and receive emails from home and work addresses. The company claims the problem is being fixed and all users should have been contacted by now.

A spokesman for NTL said: "We've emailed all our customers and put a note on the portal. We do apologise for the inconvenience. We have over a million customers using us and we're well aware of the frustration that this can cause."

NTL says that it's also aware of the problem and is fixing it, but won't be specific on the causes.

"It was an intermittent fault that occurred over the past week, and to a lesser extent, over the previous week," said the spokesman.

He added: "Some customers were temporarily unable to receive emails. This doesn't mean the emails were lost."

As part of the necessary solution to the problem, NTL is: increasing the capacity of its email servers, with both hardware and software solutions; removing unused email accounts and deleting unread emails after 90 days, which it claims is "fairly standard industry practice".

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